FAQS
1. How do I place an order?
To place an order, simply browse through our catalog, select the products you wish to purchase, and click on the “Add to Cart” button. Once you're ready, go to your cart and proceed to checkout. You’ll be asked to enter your shipping and payment information to complete the order.
2. Can I modify or cancel my order after it’s been placed?
Unfortunately, once an order is placed, we begin processing it immediately to ensure timely delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request before it is shipped.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer financing options through [Financing Service].
4. How will I know when my order has shipped?
Once your order has been shipped, you will receive an email with a tracking number so you can monitor the status of your delivery. You can also track your order by logging into your account on our website.
5. Do you offer international shipping?
Yes, we ship to select international locations. Shipping fees and delivery times may vary depending on your location. Please visit our Shipping Information page for more details.
6. What should I do if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange a return or exchange as quickly as possible at no extra cost to you.
7. Can I apply multiple discount codes to my order?
We currently only allow one discount code per order. However, you can use store-wide promotions in combination with individual coupon codes during checkout.
8. How do I return an item?
If you're not completely satisfied with your purchase, you can return it within 30 days of receiving the item. Please visit our Returns page to initiate a return or exchange. The product must be unused and in its original packaging.